1.1 Online ticket booking system www.phuquocexpress.com (hereinafter referred to as the “booking system”) belongs to Phu Quoc Express Joint Stock Company. (hereinafter referred to as “the Company” or “Phu Quoc Express”). By making a booking on our system, you agree to the applicable terms and conditions, and notices, including but not limited to the terms of use of the Website. If you do not intend to purchase or you do not agree with any part of the terms of use or other applicable terms and conditions, please STOP USING the Company’s booking system.
1.2 The information in the booking system may change at any time without prior notice. Please visit the Company's websites to view these Terms. Phu Quoc Express disclaims any responsibility or guarantee that the website will be error-free, secure, uninterrupted or any guarantee of the accuracy, completeness and timeliness of the information displayed.
2. Personal and non-commercial use:
The booking system is for personal and non-commercial use only. No information, software, products or services obtained from this booking system may be modified, copied, distributed, transmitted, transferred or sold.
3. Using the booking system:
3.1 The booking system simply provides the current schedule and seat locations of the Phu Quoc Express train and allows customers to make legitimate reservations. We reserve the right to deny your access to the system if we suspect you are abusing the system for illegal purposes.
3.2 When booking tickets, you must fully comply with the conditions of using the Company's booking system and other relevant legal regulations, including providing complete customer information consistent with identification documents (ID card - citizen identification card - passport - birth certificate (for passengers who have not been issued an ID card) or driver's license and paying the full fare when the payment deadline comes. At the same time, comply with all rules and restrictions on the availability of fares, products or services. Customers are only responsible for fees, surcharges, taxes and charges arising from the use of the booking system.
3.3 Customers have the right to use the booking system to legally purchase tickets.
4. Booking rules:
4.1 Children must be accompanied by an adult, children under 6 years old at the time of travel are exempt from tickets, children from 6 to under 11 years old (based on birth certificate) at the time of travel must purchase a child ticket, the ticket must be booked at the same time and with the same type of ticket as the accompanying adult.
4.2 Bookings are subject to the applicable fare conditions and the number of seats available for that fare.
4.3 After you book tickets on the system www.phuquocexpress.com and pay in full before the payment deadline, you will be issued a boarding pass. Through the email address you provided when booking tickets. We are only responsible for sending the boarding pass to the correct email address you provided when booking tickets. In case of error, please contact the Company for support.
4.4 Ticket prices and taxes will be displayed on the system in Vietnamese Dong (VND). The payment system accepts online payment by ATM card, bank transfer, international credit and debit cards or cash payment at the offices of the two payment gateways above.
5. Do not use for illegal purposes:
5.1 You may not use the Phu Quoc Express ticket booking system to make any unauthorized, speculative or fraudulent bookings and other acts prohibited by law.
5.2 Prohibited acts when using the booking system:
(a) Use the booking system for any activity involving illegal conduct;
(b) Use the booking system to interfere with another user's booking;
(c) Use other methods to transact or collect information when you are unable to use our system.
If you violate one of the above acts, Phu Quoc Express Company has the right to unilaterally cancel your ticket booking without having to notify or explain the reason for the cancellation to you.
6. Limitation of use:
Phu Quoc Express Company has full rights to use and manage (including services, copyrights and patents) the software, information and documents available in the booking system. You are not allowed to download or take any software, customer information or documents available in the system without the written approval of Phu Quoc Express Company. Phu Quoc Express Company is only responsible for providing your information to law enforcement agencies when requested to serve the purpose of ensuring Vietnam's national security and defense by competent state management agencies.
7. Age and responsibilities:
You must ensure that you are of legal age to use the booking system in accordance with the terms of use. You must manage all uses of the booking system under your name or account and ensure that all information provided by you while using the booking system is accurate and true.
8. Disclaimer:
The current booking system is still somewhat incomplete and may contain some unexpected errors. To the extent permitted by law, Phu Quoc Express disclaims all warranties and commitments regarding the booking system including merchantability, fitness for a particular purpose, non-infringement of intellectual property or other proprietary rights or compatibility between the booking system and any software or hardware.
9. No warranty:
Phu Quoc Express does not warrant that your access to or use of the booking system will be uninterrupted or error-free, or that any information, data, content, software or other material accessible within the system will be free of errors, viruses or other harmful components.
10. Limitation of liability:
To the extent permitted by law, Phu Quoc Express shall not be liable for any damages, losses, claims regarding the booking system including errors due to negligence, whether actual, incidental, arising or caused in connection with any of the following items:
(a) Access or use the booking system;
(b) The data, information or material contained in the booking system including the use of the data, information or material for checking fares and availability, booking tickets or any other use;
(c) Provide any personal or business information, including bank and credit card details;
(d) the System is not available for booking due to computer network, ancillary equipment, systems or technology or any other circumstances, including the use or inability to use the System to check prices and availability or to make bookings, payments or any other use;
(e) The operation or inactivity of the system or the failure of any function or service associated with the booking system, in whole or in part;
(f) Any unauthorized access or security breach to the booking system via the global computer network.
(g) Any booking made through the system that is not registered or incomplete or is delayed or erroneous.
If any damage arises due to logging in or using the booking system for which Phu Quoc Express is responsible, Phu Quoc Express will not be liable beyond the responsibility for the subscription registration fee and the service fee for logging into the booking system.
11. Cancellation or suspension of service:
Phu Quoc Express may cancel or suspend the use of the booking systems at any time without notice if Phu Quoc Express suspects that the booking systems or your User ID and password are being used, or may be used:
(a) By a person not authorized by you; or
(b) Violate the terms of use; or
(c) In a manner that may cause damage to you or Phu Quoc Express. Phu Quoc Express may unilaterally terminate at any time, without giving any reason or notice, terminate or restrict your access to the booking system or refuse to take effect any booking through the system without giving any reason or notice to you.
12. Security:
Phu Quoc Express will take reasonable measures to ensure that the information you store in the booking system will be kept confidential and protected from unauthorized access, but Phu Quoc Express does not guarantee against unauthorized access and will not be legally responsible for any unauthorized access to such information.
13. Applicable law:
The Terms are construed and governed by the laws of Vietnam and you agree to the jurisdiction of the courts in Vietnam.
You have carefully read and agree to comply with all of the Company's online ticket purchase regulations and are responsible for the authenticity of the above information.
Please carefully check and confirm the information provided before making a ticket purchase. After making payment on the next page, you will not be able to change the information provided.[/vc_column_text][/vc_column][/vc_row]