INFORMATION SECURITY POLICY

1. Information security policy:

This privacy policy discloses how Phu Quoc Express Joint Stock Company (hereinafter referred to as “Phu Quoc Express” or “We”) collects, stores and processes information or personal data (“personal information”) of its Customers through the website. www.phuquocexpress.com

We are committed to protecting the personal information of our customers, and will make every effort and use appropriate measures to ensure that the information that customers provide to us during the use of this website is secure and protected from unauthorized access. However, Phu Quoc Express does not guarantee to prevent all unauthorized access.

In the event of unauthorized access beyond our control, Phu Quoc Express shall not be liable in any way for any claims, disputes or damages arising from or related to such unauthorized access.

Customers are advised to understand their rights when using Phu Quoc Express services provided on this website. Phu Quoc Express makes the following commitments in accordance with the provisions of Vietnamese law, including the methods we use to protect Customer information.

2. Purpose of collecting personal information:

Phu Quoc Express collects Customer's Personal Information for one or more of the following purposes:

a. Make and manage reservations and issue tickets for Customers (including online reservations);

b. Implement and manage the use of freight services;

c. Carry out and manage marketing activities, provide promotional information to Customers such as sending the latest updates on promotional information and new offers related to our products and services;

d. Provide solutions to upgrade or change services to better serve Customer needs;

e. Manage, analyze, and evaluate data to develop appropriate sales and customer service policies;

f. Receive information, comments, suggestions, and complaints from Customers to improve the quality of our services;

g. Contact Customers to resolve Customer requests;

h. Ensure security and safety of waterways and enhance safety for online payment transactions.

3. Type of information collected

The types of Personal Information we collect from our Customers include:

a. Personal information such as full name, date of birth, identity card number, passport number or other identity verification documents;

b. Contact information such as telephone number, email address, fax number;

c. Payment information if paying by credit or debit card such as cardholder name, card number, expiration date;

d. Information about the Customer's business such as business name, business address, title; tax code.

e. Other information for the Frequent Customer program such as home address, mobile phone number, personal email address, habits, interests and information related to the special needs of the Customer.

f. The above Personal Information is required differently for specific services, including mandatory or optional information. Customers have the right to refuse or not provide all requested information. In that case, Phu Quoc Express cannot provide customers with full and quality services.

g. In order to receive the best service, Customers need to ensure the accuracy and completeness of the information provided to us. If there is any change in Customer Personal Information, please notify us through the forms published on the website.

4. Company information:

PHU QUOC HIGH SPEEDBOAT JOINT STOCK COMPANY

Business registration number: 1702067575

Address: Group 6, Bai Vong Hamlet, Ham Ninh Commune, Phu Quoc City, Kien Giang Province.

Phone: 0283.8732.459 Mobile: 0901.868.878

Email: [email protected]

5. Information collection method:

Phu Quoc Express collects personal information of customers as stated in Section 2 above via the website through online ticket booking service or specific promotional programs.

6. Information storage time:

Phu Quoc Express will store Personal Information provided by Customers on our internal systems during the process of providing services to Customers or until the purpose of collection is completed or when Customers request to cancel the information provided.

7. Disclosure of information:

Phu Quoc Express may disclose Personal Information collected from Customers to third parties, such as our agents, other service providers or related travel businesses to provide the best service to Customers.

Phu Quoc Express will endeavor to ensure that any of its employees, officers, agents, consultants or third parties mentioned above who are involved in the collection and processing of Customer information are aware of and understand this Privacy Policy.

In addition, Phu Quoc Express may be required to provide Customer's personal information to authorities, Government agencies for national security purposes and other statutory purposes to the extent required or required by law.

8. Customer rights to collected personal information:

Any Customer who voluntarily provides personal information to Phu Quoc Express has the following rights:

a. Request to review the information collected;

b. Request a copy of the information collected;

c. Request to edit or supplement collected information (directly by accessing your account on Phu Quoc Express's website or through our customer support system);

d. Request to stop collecting information;

e. Request deletion of collected information.

f. Customers can exercise the above rights by accessing the website themselves or contacting us via email or contact address published on Phu Quoc Express's website.

g. In case the Customer provides Phu Quoc Express with inaccurate or incomplete personal information to confirm the Customer's identity, we cannot protect the Customer's right to confidentiality as prescribed above.

9. Commitment to protect customer's personal information

All personal information of customers collected from Phu Quoc Express website will be kept safe; only customers can access their personal accounts with the login name and password chosen by the customer.

We are committed to information security, not sharing, disclosing, transferring customers' personal information, online transaction information on Phu Quoc Express website to any third party without the customer's consent, except in cases where it must be done at the request of competent State agencies, or according to the provisions of law or the provision of such information is necessary for us to provide services/utilities to customers.

We will endeavor to apply technological solutions to prevent acts of theft or unauthorized access to information; unauthorized use, alteration or destruction of information. However, we cannot commit to preventing all acts of infringement, unauthorized use of personal information beyond our control. Phu Quoc Express will not be responsible in any form for any claims, disputes or damages arising from or related to such unauthorized access, intrusion, use of information.

In case the server storing information is hacked, leading to loss of personal data, causing negative impacts on customers, we will immediately notify customers and submit the case to the authorities for investigation and handling.

For online transactions made through the Phu Quoc Express Website, we do not store customers' payment card information. Customers' account and payment card information will be protected by Phu Quoc Express's payment gateway partners according to international standards.

Customers are obliged to keep their username, password and email address confidential. We will not be responsible in any way for any damages or losses (if any) due to customers not complying with this security regulation.

Customers are absolutely not allowed to use tools or programs to illegally interfere with the system or change Phu Quoc Express data. In case we detect that customers have intentionally forged, cheated, or illegally disseminated personal information... We have the right to transfer customers' personal information to competent authorities for handling in accordance with the provisions of law.

10. Updates and language of the privacy policy:

Phu Quoc Express will edit this Privacy Policy at any time when necessary, the updated Privacy Policy will be published on our website.

According to the law, the preferred language to be used and referred to is Vietnamese. In case of any conflict in interpretation between the Vietnamese version and other languages, the Vietnamese version shall prevail.