{"id":7677,"date":"2024-12-06T09:44:31","date_gmt":"2024-12-06T02:44:31","guid":{"rendered":"https:\/\/phuquocexpress.com\/?page_id=7677"},"modified":"2025-06-17T10:26:40","modified_gmt":"2025-06-17T03:26:40","slug":"qa","status":"publish","type":"page","link":"https:\/\/phuquocexpress.com\/en\/hoi-dap","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"text-3365798849\" class=\"text\">\n\t\t\n<h2><span style=\"color: #3b6edb;\">Questions and Answers<\/span><\/h2>\n\t\t\n<style>\n#text-3365798849 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3008181661\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3008181661-label\" class=\"accordion-title plain\" href=\"#accordion-item-website-ch\u00ednh-th\u1ee9c-c\u1ee7a-c\u00f4ng-ty-c\u1ed5-ph\u1ea7n-t\u00e0u-cao-t\u1ed1c-ph\u00fa-qu\u1ed1c?\" aria-expanded=\"false\" aria-controls=\"accordion-3008181661-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Official website of Phu Quoc High Speed Boat Joint Stock Company?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3008181661-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3008181661-label\" >\n\t\t\t\n<p>Phu Quoc Express Joint Stock Company has only one official website: www.phuquocexpress.com. Providing information on promotional programs, ticket prices and ferry schedules. <br \/>Other websites on the internet are not the official website of Phu Quoc Express, we are not responsible for the information of these sites.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3109178604\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3109178604-label\" class=\"accordion-title plain\" href=\"#accordion-item-c\u1ed5ng-th\u00f4ng-tin-\u0111\u1eb7t-v\u00e9-c\u1ee7a-ph\u00fa-qu\u1ed1c-express\" aria-expanded=\"false\" aria-controls=\"accordion-3109178604-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Phu Quoc Express ticket booking portal<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3109178604-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3109178604-label\" >\n\t\t\t\n<p>You can visit: https:\/\/www.online.phuquocexpress.com to book tickets online to receive official and quick support.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2927305389\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2927305389-label\" class=\"accordion-title plain\" href=\"#accordion-item-tr\u01b0\u1eddng-h\u1ee3p-mi\u1ec5n-v\u00e9\" aria-expanded=\"false\" aria-controls=\"accordion-2927305389-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Free ticket case<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2927305389-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2927305389-label\" >\n\t\t\t\n<p>Children under 6 years old or under 1m2 in case of sharing a seat with accompanying parents (relatives) will be free of charge for boarding tickets.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1738983087\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1738983087-label\" class=\"accordion-title plain\" href=\"#accordion-item-hi\u1ec7n-t\u1ea1i-ph\u00fa-qu\u1ed1c-express-\u0111ang-khai-t\u00e1c-tuy\u1ebfn-n\u00e0o?\" aria-expanded=\"false\" aria-controls=\"accordion-1738983087-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Which routes is Phu Quoc Express currently operating?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1738983087-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1738983087-label\" >\n\t\t\t\n<p>\u00a0Phu Quoc Express is currently operating routes to Phu Quoc, Con Dao, Phu Quy, Cu Lao Cham, Nam Du, Hon Son, Ly Son.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1385760338\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1385760338-label\" class=\"accordion-title plain\" href=\"#accordion-item-ch\u00f3-m\u00e8o-c\u00f3-\u0111\u01b0\u1ee3c-mang-theo-l\u00ean-t\u00e0u-kh\u00f4ng?\" aria-expanded=\"false\" aria-controls=\"accordion-1385760338-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are dogs and cats allowed on board?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1385760338-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1385760338-label\" >\n\t\t\t\n<p>We always welcome and serve pets, so dogs and cats are still allowed on board. But they must be caged and left outside the cabin to avoid affecting other passengers during the trip (but still flexible to support pets depending on each condition on the train).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1021237857\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1021237857-label\" class=\"accordion-title plain\" href=\"#accordion-item-ng\u01b0\u1eddi-khuy\u1ebft-t\u1eadt,-ng\u01b0\u1eddi-gi\u00e0-v\u00e0-tr\u1ebb-em,-ng\u01b0\u1eddi-\u0111\u1ecba-ph\u01b0\u01a1ng-c\u00f3-\u0111\u01b0\u1ee3c-\u01b0a-\u0111\u00e3i-kh\u00f4ng?\" aria-expanded=\"false\" aria-controls=\"accordion-1021237857-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are there any preferential treatment for the disabled, the elderly, children and local people?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1021237857-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1021237857-label\" >\n\t\t\t\n<p>Depending on the operating route, there will be special support policies for these priority people.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3292510851\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3292510851-label\" class=\"accordion-title plain\" href=\"#accordion-item-chi-ph\u00ed-g\u1eedi-h\u00e0ng-g\u1eedi-\u0111i-ra-\u0111\u1ea3o?\" aria-expanded=\"false\" aria-controls=\"accordion-3292510851-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Shipping cost to the island?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3292510851-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3292510851-label\" >\n\t\t\t\n<p>You can access at <a href=\"https:\/\/phuquocexpress.com\/en\/non-grocery\" target=\"_blank\" rel=\"noopener\">https:\/\/phuquocexpress.com\/phi-hang-hoa\/<\/a> For more information on shipping costs to the islands where Phu Quoc Express operates.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1080824311\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1080824311-label\" class=\"accordion-title plain\" href=\"#accordion-item-thanh-to\u00e1n-khi-mua-v\u00e9-b\u1eb1ng-c\u00e1ch-n\u00e0o?\" aria-expanded=\"false\" aria-controls=\"accordion-1080824311-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to pay for tickets?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1080824311-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1080824311-label\" >\n\t\t\t\n<p>You can pay online via Momo, Zalopay, Vnpay and bank transfer or cash at the ticket office.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2939877789\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2939877789-label\" class=\"accordion-title plain\" href=\"#accordion-item-c\u00f3-\u0111\u01b0\u1ee3c-\u0111\u1ed5i-th\u00f4ng-tin-h\u00e0nh-kh\u00e1ch,-sau-khi-\u0111\u00e3-mua-v\u00e9-v\u00e0-mu\u1ed1n-thay-\u0111\u1ed5i-th\u00f4ng-tin-h\u00e0nh-kh\u00e1ch-kh\u00e1c-\u0111i-v\u00e9-\u0111\u00f3?\" aria-expanded=\"false\" aria-controls=\"accordion-2939877789-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I change passenger information after purchasing a ticket and want to change the information of another passenger traveling on that ticket?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2939877789-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2939877789-label\" >\n\t\t\t\n<p>01 ticket can be exchanged once (including ID card\/ CCCD\/ PASSPORT \u2013 NAME) and does not apply in case of a fee.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3954362580\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3954362580-label\" class=\"accordion-title plain\" href=\"#accordion-item-c\u00f3-\u0111\u01b0\u1ee3c-h\u1ee7y-v\u00e9-tr\u01b0\u1edbc-khi-kh\u1edfi-h\u00e0nh-hay-kh\u00f4ng?\" aria-expanded=\"false\" aria-controls=\"accordion-3954362580-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I cancel my ticket before departure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3954362580-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3954362580-label\" >\n\t\t\t\n<ul>\n<li>Cancel ticket 24 hours before departure time: cancellation fee 20% calculated on the listed price and within 24 hours before departure time is not supported, you will lose the entire ticket price.<\/li>\n<li style=\"text-align: justify;\">Refund 100% tickets in case of: cancellation of operation due to bad weather, natural disasters, epidemics, technical incidents, security and order issues, fire, orders (subjective administrative requests) from competent authorities not to grant licenses and force majeure cases.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-992908973\" class=\"accordion-item\">\n\t\t<a id=\"accordion-992908973-label\" class=\"accordion-title plain\" href=\"#accordion-item-c\u00f3-\u0111\u01b0\u1ee3c-\u0111\u1ed5i-gi\u1edd-\u0111i-ho\u1eb7c-ng\u00e0y-\u0111i-tr\u01b0\u1edbc-khi-kh\u1edfi-h\u00e0nh-hay-kh\u00f4ng?\" aria-expanded=\"false\" aria-controls=\"accordion-992908973-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I change my departure time or date before departure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-992908973-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-992908973-label\" >\n\t\t\t\n<p>Change flight (including date\/route change): Applicable as ticket cancellation (20% fee 24 hours before departure)<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1381126913\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1381126913-label\" class=\"accordion-title plain\" href=\"#accordion-item-khi-\u0111\u1ebfn-b\u1ebfn-t\u00e0u-b\u1ecb-tr\u1ec5-gi\u1edd-th\u00ec-c\u00f3-ch\u00ednh-s\u00e1ch-n\u00e0o-h\u1ed7-tr\u1ee3-kh\u00f4ng?\" aria-expanded=\"false\" aria-controls=\"accordion-1381126913-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>If the ship is late, is there any support policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1381126913-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1381126913-label\" >\n\t\t\t\n<p>No later than 30 minutes after departure time, cases over 30 minutes will not be supported.<\/p>\n<ul>\n<li>Customers must be present at the pier, with a supervisor confirming the delay (or contact the hotline for confirmation 0901868878)<\/li>\n<li>Supported for other trips during the day (if there are seats available): support 50% ticket price of old order to change to new flight.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2402484350\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2402484350-label\" class=\"accordion-title plain\" href=\"#accordion-item-h\u00e0nh-l\u00fd-\u0111\u01b0\u1ee3c-mang-theo-t\u1ed1i-\u0111a-bao-nhi\u00eau?\" aria-expanded=\"false\" aria-controls=\"accordion-2402484350-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How much luggage can I bring?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2402484350-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2402484350-label\" >\n\t\t\t\n<ul>\n<li>Free baggage allowance up to 20 kg.<\/li>\n<li>Passengers must pay the fee for the amount of Baggage exceeding the free allowance and in the manner specified in the Company&#039;s regulations.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7677","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/pages\/7677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/comments?post=7677"}],"version-history":[{"count":20,"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/pages\/7677\/revisions"}],"predecessor-version":[{"id":9368,"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/pages\/7677\/revisions\/9368"}],"wp:attachment":[{"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/media?parent=7677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}