{"id":7677,"date":"2024-12-06T09:44:31","date_gmt":"2024-12-06T02:44:31","guid":{"rendered":"https:\/\/phuquocexpress.com\/?page_id=7677"},"modified":"2026-10-02T14:06:16","modified_gmt":"2026-10-02T07:06:16","slug":"qa","status":"publish","type":"page","link":"https:\/\/phuquocexpress.com\/en\/hoi-dap","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"text-1532420260\" class=\"text\">\n\t\t\n<h2><span style=\"color: #3b6edb;\">Questions and Answers<\/span><\/h2>\n\t\t\n<style>\n#text-1532420260 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2741799584\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2741799584-label\" class=\"accordion-title plain\" href=\"#accordion-item-website-ch\u00ednh-th\u1ee9c-c\u1ee7a-c\u00f4ng-ty-c\u1ed5-ph\u1ea7n-t\u00e0u-cao-t\u1ed1c-ph\u00fa-qu\u1ed1c?\" aria-expanded=\"false\" aria-controls=\"accordion-2741799584-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Official website of Phu Quoc High Speed Boat Joint Stock Company?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2741799584-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2741799584-label\" >\n\t\t\t\n<p>Phu Quoc Express Joint Stock Company has only one official website: www.phuquocexpress.com. Providing information on promotional programs, ticket prices and ferry schedules. <br \/>Other websites on the internet are not the official website of Phu Quoc Express, we are not responsible for the information of these sites.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2808892891\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2808892891-label\" class=\"accordion-title plain\" href=\"#accordion-item-c\u1ed5ng-th\u00f4ng-tin-\u0111\u1eb7t-v\u00e9-c\u1ee7a-ph\u00fa-qu\u1ed1c-express\" aria-expanded=\"false\" aria-controls=\"accordion-2808892891-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Phu Quoc Express ticket booking portal<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2808892891-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2808892891-label\" >\n\t\t\t\n<p>Qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 truy c\u1eadp v\u00e0o: <a href=\"https:\/\/online.phuquocexpress.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/online.phuquocexpress.com\/<\/a> \u0111\u1ec3 \u0111\u1eb7t v\u00e9 online \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 ch\u00ednh th\u1ee9c v\u00e0 nhanh ch\u00f3ng.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-979036640\" class=\"accordion-item\">\n\t\t<a id=\"accordion-979036640-label\" class=\"accordion-title plain\" href=\"#accordion-item-tr\u01b0\u1eddng-h\u1ee3p-mi\u1ec5n-v\u00e9\" aria-expanded=\"false\" aria-controls=\"accordion-979036640-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Free ticket case<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-979036640-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-979036640-label\" >\n\t\t\t\n<p>Tr\u1ebb em d\u01b0\u1edbi 6 tu\u1ed5i v\u00e0 th\u1ea5p h\u01a1n 1m2 trong tr\u01b0\u1eddng h\u1ee3p ng\u1ed3i chung gh\u1ebf v\u1edbi cha m\u1eb9 (ng\u01b0\u1eddi th\u00e2n) \u0111i k\u00e8m s\u1ebd mi\u1ec5n ph\u00ed v\u00e9 l\u00ean t\u00e0u<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1351392566\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1351392566-label\" class=\"accordion-title plain\" href=\"#accordion-item-hi\u1ec7n-t\u1ea1i-ph\u00fa-qu\u1ed1c-express-\u0111ang-khai-t\u00e1c-tuy\u1ebfn-n\u00e0o?\" aria-expanded=\"false\" aria-controls=\"accordion-1351392566-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Which routes is Phu Quoc Express currently operating?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1351392566-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1351392566-label\" >\n\t\t\t\n<p>\u00a0Phu Quoc Express is currently operating routes to Phu Quoc, Con Dao, Phu Quy, Cu Lao Cham, Nam Du, Hon Son, Ly Son.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-798412106\" class=\"accordion-item\">\n\t\t<a id=\"accordion-798412106-label\" class=\"accordion-title plain\" href=\"#accordion-item-ch\u00f3-m\u00e8o-c\u00f3-\u0111\u01b0\u1ee3c-mang-theo-l\u00ean-t\u00e0u-kh\u00f4ng?\" aria-expanded=\"false\" aria-controls=\"accordion-798412106-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are dogs and cats allowed on board?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-798412106-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-798412106-label\" >\n\t\t\t\n<p>Ch\u00fang t\u00f4i lu\u00f4n hoan ngh\u00eanh v\u00e0 ph\u1ee5c v\u1ee5 c\u00e1c b\u1ea1n th\u00fa c\u01b0ng, n\u00ean th\u00fa c\u01b0ng ch\u00f3 m\u00e8o v\u1eabn \u0111\u01b0\u1ee3c ph\u00e9p mang l\u00ean t\u00e0u. Nh\u01b0ng ph\u1ea3i nh\u1ed1t v\u00e0o l\u1ed3ng v\u00e0 \u0111\u1ec3 b\u00ean ngo\u00e0i khoan t\u00e0u tr\u00e1nh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e1c h\u00e0nh kh\u00e1ch kh\u00e1c trong chuy\u1ebfn \u0111i (nh\u01b0ng v\u1eabn linh ho\u1ea1t \u0111\u1ec3 h\u1ed7 tr\u1ee3 th\u00fa c\u01b0ng \u0111i c\u00f9ng t\u00f9y v\u00e0o t\u1eebng \u0111i\u1ec1u ki\u1ec7n tr\u00ean t\u00e0u).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3906104678\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3906104678-label\" class=\"accordion-title plain\" href=\"#accordion-item-ng\u01b0\u1eddi-khuy\u1ebft-t\u1eadt,-ng\u01b0\u1eddi-gi\u00e0-v\u00e0-tr\u1ebb-em,-ng\u01b0\u1eddi-\u0111\u1ecba-ph\u01b0\u01a1ng-c\u00f3-\u0111\u01b0\u1ee3c-\u01b0a-\u0111\u00e3i-kh\u00f4ng?\" aria-expanded=\"false\" aria-controls=\"accordion-3906104678-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are there any preferential treatment for the disabled, the elderly, children and local people?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3906104678-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3906104678-label\" >\n\t\t\t\n<p>T\u00f9y thu\u1ed9c v\u00e0o tuy\u1ebfn v\u1eadn h\u00e0nh, s\u1ebd c\u00f3 nh\u1eefng ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 \u0111\u1eb7c bi\u1ec7t cho nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng \u01b0u ti\u00ean n\u00e0y.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3419998651\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3419998651-label\" class=\"accordion-title plain\" href=\"#accordion-item-chi-ph\u00ed-g\u1eedi-h\u00e0ng-g\u1eedi-\u0111i-ra-\u0111\u1ea3o?\" aria-expanded=\"false\" aria-controls=\"accordion-3419998651-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Shipping cost to the island?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3419998651-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3419998651-label\" >\n\t\t\t\n<p>You can access at <a href=\"https:\/\/phuquocexpress.com\/en\/non-grocery\" target=\"_blank\" rel=\"noopener\">https:\/\/phuquocexpress.com\/phi-hang-hoa\/<\/a> For more information on shipping costs to the islands where Phu Quoc Express operates.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3229566449\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3229566449-label\" class=\"accordion-title plain\" href=\"#accordion-item-thanh-to\u00e1n-khi-mua-v\u00e9-b\u1eb1ng-c\u00e1ch-n\u00e0o?\" aria-expanded=\"false\" aria-controls=\"accordion-3229566449-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to pay for tickets?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3229566449-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3229566449-label\" >\n\t\t\t\n<p>Qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 thanh to\u00e1n tr\u1ef1c tuy\u1ebfn b\u1eb1ng c\u00e1ch th\u00f4ng qua Momo, Zalopay, Vnpay v\u00e0 app chuy\u1ec3n kho\u1ea3n ng\u00e2n h\u00e0ng ho\u1eb7c ti\u1ec1n m\u1eb7t t\u1ea1i c\u00e1c ph\u00f2ng v\u00e9.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-486408279\" class=\"accordion-item\">\n\t\t<a id=\"accordion-486408279-label\" class=\"accordion-title plain\" href=\"#accordion-item-c\u00f3-\u0111\u01b0\u1ee3c-\u0111\u1ed5i-th\u00f4ng-tin-h\u00e0nh-kh\u00e1ch,-sau-khi-\u0111\u00e3-mua-v\u00e9-v\u00e0-mu\u1ed1n-thay-\u0111\u1ed5i-th\u00f4ng-tin-h\u00e0nh-kh\u00e1ch-kh\u00e1c-\u0111i-v\u00e9-\u0111\u00f3?\" aria-expanded=\"false\" aria-controls=\"accordion-486408279-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I change passenger information after purchasing a ticket and want to change the information of another passenger traveling on that ticket?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-486408279-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-486408279-label\" >\n\t\t\t\n<p>01 ticket can be exchanged once (including ID card\/ CCCD\/ PASSPORT \u2013 NAME) and does not apply in case of a fee.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3294214105\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3294214105-label\" class=\"accordion-title plain\" href=\"#accordion-item-c\u00f3-\u0111\u01b0\u1ee3c-h\u1ee7y-v\u00e9-tr\u01b0\u1edbc-khi-kh\u1edfi-h\u00e0nh-hay-kh\u00f4ng?\" aria-expanded=\"false\" aria-controls=\"accordion-3294214105-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I cancel my ticket before departure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3294214105-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3294214105-label\" >\n\t\t\t\n<ul>\n<li>Cancel ticket 24 hours before departure time: cancellation fee 20% calculated on the listed price and within 24 hours before departure time is not supported, you will lose the entire ticket price.<\/li>\n<li style=\"text-align: justify;\">Refund 100% tickets in case of: cancellation of operation due to bad weather, natural disasters, epidemics, technical incidents, security and order issues, fire, orders (subjective administrative requests) from competent authorities not to grant licenses and force majeure cases.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2116262382\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2116262382-label\" class=\"accordion-title plain\" href=\"#accordion-item-c\u00f3-\u0111\u01b0\u1ee3c-\u0111\u1ed5i-gi\u1edd-\u0111i-ho\u1eb7c-ng\u00e0y-\u0111i-tr\u01b0\u1edbc-khi-kh\u1edfi-h\u00e0nh-hay-kh\u00f4ng?\" aria-expanded=\"false\" aria-controls=\"accordion-2116262382-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I change my departure time or date before departure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2116262382-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2116262382-label\" >\n\t\t\t\n<p>\u0110\u1ed5i chuy\u1ebfn (bao g\u1ed3m \u0111\u1ed5i ng\u00e0y\/ tuy\u1ebfn): \u00c1p d\u1ee5ng nh\u01b0 h\u1ee7y v\u00e9 (20% ph\u00ed tr\u01b0\u1edbc 24 gi\u1edd kh\u1edfi h\u00e0nh).<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1167296878\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1167296878-label\" class=\"accordion-title plain\" href=\"#accordion-item-khi-\u0111\u1ebfn-b\u1ebfn-t\u00e0u-b\u1ecb-tr\u1ec5-gi\u1edd-th\u00ec-c\u00f3-ch\u00ednh-s\u00e1ch-n\u00e0o-h\u1ed7-tr\u1ee3-kh\u00f4ng?\" aria-expanded=\"false\" aria-controls=\"accordion-1167296878-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>If the ship is late, is there any support policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1167296878-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1167296878-label\" >\n\t\t\t\n<p>No later than 30 minutes after departure time, cases over 30 minutes will not be supported.<\/p>\n<ul>\n<li>Kh\u00e1ch h\u00e0ng c\u00f3 m\u1eb7t t\u1ea1i b\u1ebfn, ph\u1ea3i c\u00f3 gi\u00e1m s\u00e1t x\u00e1c nh\u1eadn tr\u1ec5 t\u00e0u (ho\u1eb7c li\u00ean h\u1ec7 t\u1ed5ng \u0111\u00e0i x\u00e1c nh\u1eadn <a href=\"tel:+84901868878\">0901.868.878<\/a>)<\/li>\n<li>Supported for other trips during the day (if there are seats available): support 50% ticket price of old order to change to new flight.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1533879587\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1533879587-label\" class=\"accordion-title plain\" href=\"#accordion-item-h\u00e0nh-l\u00fd-\u0111\u01b0\u1ee3c-mang-theo-t\u1ed1i-\u0111a-bao-nhi\u00eau?\" aria-expanded=\"false\" aria-controls=\"accordion-1533879587-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How much luggage can I bring?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1533879587-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1533879587-label\" >\n\t\t\t\n<ul>\n<li>Free baggage allowance up to 20 kg.<\/li>\n<li>Passengers must pay the fee for the amount of Baggage exceeding the free allowance and in the manner specified in the Company&#039;s regulations.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7677","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/pages\/7677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/comments?post=7677"}],"version-history":[{"count":21,"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/pages\/7677\/revisions"}],"predecessor-version":[{"id":14061,"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/pages\/7677\/revisions\/14061"}],"wp:attachment":[{"href":"https:\/\/phuquocexpress.com\/en\/wp-json\/wp\/v2\/media?parent=7677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}